Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels

Our internal telemetry indicates that the service has fully recovered following our traffic management changes. We're monitoring for an additional period of time to ensure no further action is required.

This quick update is designed to give the latest information on this issue.

As our mitigation efforts progress, we've confirmed users may see relief when retrying the impacted actions.

This quick update is designed to give the latest information on this issue.

Title: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels

User impact: Some users may be unable to use features or access files which leverage Information Protection labels.

More info: Some impacted scenarios may include:
- Opening email messages with Information Protection labels
- Accessing labeled files in SharePoint Online sites or OneDrive for Business
- Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
- Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
- Using Microsoft Copilot (Microsoft 365) to reference or access labeled files

Current status: As we've seen the desired effect to service health from our traffic management change, we're continuing to apply it in additional phases to the affected infrastructure to achieve full impact resolution. As previously mentioned, while this work continues, we're exploring other actions we can take to resolve the issue as soon as possible.

Scope of impact: Some users may be unable to use features or access files which leverage Information Protection labels. Our internal telemetry indicates that this issue primarily affects users in the Asia Pacific region.

Start time: Wednesday, February 12, 2025, at 11:50 PM UTC

Preliminary root cause: A recent change to a downstream service which facilitates Information Protection labels is causing a traffic processing imbalance and leading to impact.

Next update by: Thursday, February 13, 2025, at 6:30 AM UTC

Title: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels

User impact: Some users may be unable to use features or access files which leverage Information Protection labels.

More info: Some impacted scenarios may include:
- Opening email messages with Information Protection labels
- Accessing labeled files in SharePoint Online sites or OneDrive for Business
- Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
- Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
- Using Microsoft Copilot (Microsoft 365) to reference or access labeled files

Current status: We've observed some improvement to the overall service health as our traffic management change is applied. We're continuing to monitor internal telemetry while also reviewing additional actions we can take to expedite impact resolution.

Scope of impact: Some users may be unable to use features or access files which leverage Information Protection labels. Our internal telemetry indicates that this issue primarily affects users in the Asia Pacific region.

Start time: Wednesday, February 12, 2025, at 11:50 PM UTC

Preliminary root cause: A recent change to a downstream service which facilitates Information Protection labels is causing a traffic processing imbalance and leading to impact.

Next update by: Thursday, February 13, 2025, at 4:30 AM UTC

We've confirmed that this issue primarily affects users in the Asia Pacific region. We're focusing our mitigation efforts on infrastructure in this region in an attempt to resolve the impact.

This quick update is designed to give the latest information on this issue.

Title: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels

User impact: Some users may be unable to use features or access files which leverage Information Protection labels.

More info: Some impacted scenarios may include:
-Opening email messages with Information Protection labels
-Accessing labeled files in SharePoint Online sites or OneDrive for Business
-Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
-Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
-Using Microsoft Copilot (Microsoft 365) to reference or access labeled files

Current status: We've identified that a recent change to a downstream service is causing a traffic processing imbalance leading to impact. We're applying a targeted traffic management change to alleviate the impact.

Scope of impact: Some users may be unable to use features or access files which leverage Information Protection labels.

Start time: Wednesday, February 12, 2025, at 11:50 PM UTC

Next update by: Thursday, February 13, 2025, at 4:30 AM UTC