Intermittent delivery delays in South Africa

We are aware that some customers hosted on our ZA grid may be experiencing intermittent delivery delays and messages may be deferred. We are currently investigating the issue and updates will be posted here as they become available.

We are aware of a service disruption that is impacting email processing for Cloud Gateway and all Cloud Integrated services for customers hosted on our South African (ZA) grid. We are investigating this issue and will post further updates here.

We’ve identified the issue affecting customers on our ZA grid and are actively working to resolve it. Please note that any impacted emails will automatically retry, and we’re seeing successful deliveries. Other services remain unaffected. We’ll keep you updated as more information becomes available.

We have taken mitigation steps and believe we have solved the issue affecting customers hosted on our ZA grid. We will continue to monitor closely but can confirm that mail is processing normally and no other services were affected. We will provide further updates here.

We have seen a brief recurrence to the earlier connection issues impacting the ZA grid. We are currently applying additional mitigation steps and continue to monitor closely. We will provide further updates here.

We continue to experience intermittent connection issues resulting in mail processing and delivery delays for customers on the ZA grid. We are actively investigating solutions for this issue and apologise for any inconvenience caused. Further updates will be posted as they become available.

Following our earlier update, we are still seeing intermittent connection issues causing mail processing and delivery delays for customers on the ZA grid.

We believe this connection issue is being caused by an unusual volume of emails attempting delivery and causing contention issues within our environment. This means some emails are being automatically retried because the service they're attempting to reach is intermittently busy and unable to respond promptly. We are seeing these emails correctly deliver on a later retry.

Our team is focused on resolving the issue, and we apologise for the continued inconvenience. Further updates will be provided as soon as possible.

In an effort to improve email backlog processing times our ongoing mitigation may cause you to see a short period of time where there is a temporary increase in deferred messages. These messages will retry according to the sending server’s retry schedule, and we expect these emails to successfully deliver on a later retry. Thank you for your understanding as we work through this issue.

The previously mentioned deferral period has concluded and we are continuing with our investigation. We continue to see mails deliver on retry attempts. Thank you for your patience whilst we continue to investigate. Further updates will be posted here.