Decryption Portal issue

We are aware customers may be experiencing issues when attempting to download a decrypted Office document from the Mimecast End User Applications. End users may receive a 'enter your password request' email instead of the requested document.
We are currently investigating the issue and updates will be posted here as they become available.

We believe we have identified the issue affecting the download of decrypted files via our End User Applications and are working to resolve it. We expect to be able to provide another update in one hours time.

We are continuing to work on resolving the issue affecting the download of decrypted files and will provide further updates within one hour. Thank you for your patience.

We continue our remediation for customers impacted by this issue and will provide another update within the hour and appreciate your patience.

We can confirm we have resolved the issue for customers on the UK Grid and are already applying the same resolution to the other impacted regions.
UK customers attempting to download decrypted files should now be successful. We will update as we make progress across the other regions.

We can now also confirm we have resolved the issue for customers on the US Grid.
US & UK customers attempting to download decrypted files should now be successful. Please note this does not yet include US-B Grid customers. We will update as we make progress across the other regions.