Outage in Mindbody
Payment Processing - Point of Sale
Resolved Minor
April 15, 2026 - Started 24 days ago
- Lasted 16 days
Incident Report
Summary AI Generated
On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of Mindbody point of sale payments were charged but remained stuck in a pending state instead of completing normally. The issue affected payment processing for customers using the point of sale system during that 20-minute window. The pending transactions were expected to be automatically removed from cardholders' bank statements by Tuesday, April 21, 2026.
On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state.
By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
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Latest Updates ( sorted recent to last )
MONITORING
24 days ago - at 04/15/2026 06:35PM
On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state.
By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
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