Outage in Mindtickle

Observing high error rates in AI powered workflows

Resolved Minor

January 10, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are observing high error rate in below workflows 1. JIT search 2. Call QnA 3. AI mission creation 4. AI assessment creation 5. AI mission review 6. Asset email draft generation 7. Guided program creation (GPC) This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.

Components affected

Mindtickle Mission Mindtickle Call AI

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/10/2025 09:41AM

A fix has been implemented and the issue is now resolved. All AI powered workflows are now operational.

MONITORING about 1 year ago - at 01/10/2025 09:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 01/10/2025 07:47AM

We are observing high error rate in below workflows
1. JIT search
2. Call QnA
3. AI mission creation
4. AI assessment creation
5. AI mission review
6. Asset email draft generation
7. Guided program creation (GPC)

This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.

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