Outage in Mindtickle

Observing high error rates in AI powered workflows

Resolved Minor
January 10, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are observing high error rate in below workflows 1. JIT search 2. Call QnA 3. AI mission creation 4. AI assessment creation 5. AI mission review 6. Asset email draft generation 7. Guided program creation (GPC) This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/10/2025 09:41AM

A fix has been implemented and the issue is now resolved. All AI powered workflows are now operational.

MONITORING 4 months ago - at 01/10/2025 09:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/10/2025 07:47AM

We are observing high error rate in below workflows
1. JIT search
2. Call QnA
3. AI mission creation
4. AI assessment creation
5. AI mission review
6. Asset email draft generation
7. Guided program creation (GPC)

This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.

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