Outage in Mindtickle
Observing high error rates in AI powered workflows
Resolved MinorIncident Report
We are observing high error rate in below workflows
1. JIT search
2. Call QnA
3. AI mission creation
4. AI assessment creation
5. AI mission review
6. Asset email draft generation
7. Guided program creation (GPC)
This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/10/2025 09:41AM
A fix has been implemented and the issue is now resolved. All AI powered workflows are now operational.
MONITORING
over 1 year ago - at 01/10/2025 09:07AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 1 year ago - at 01/10/2025 07:47AM
We are observing high error rate in below workflows
1. JIT search
2. Call QnA
3. AI mission creation
4. AI assessment creation
5. AI mission review
6. Asset email draft generation
7. Guided program creation (GPC)
This initial investigation suggests this is linked to the outage on Azure. We are working with the Microsoft team to debug this further.
Latest Mindtickle outages
Service Disruption: Analytics - Custom Reporting - 3 months ago
Increased Error Rates for Select Customers - 3 months ago
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