Outage in MIT IS&T

MIT call centers unavailable

Resolved Major
February 27, 2025 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

All MIT call centers routing through Zoom are currently unavailable. IS&T is working with Zoom to restore service as soon as possible. Calls made to the following departments may fail: MIT Health Admissions Atlas Service Center Benefits Payroll Student Financial Services Teachremote Support
Components affected
MIT IS&T Telephones
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/27/2025 10:39PM

This incident has been resolved.

MONITORING 3 months ago - at 02/27/2025 03:51PM

Service has been restored to all impacted call centers. IS&T will continue to monitor the situation.

INVESTIGATING 3 months ago - at 02/27/2025 03:26PM

All MIT call centers routing through Zoom are currently unavailable. IS&T is working with Zoom to restore service as soon as possible.

Calls made to the following departments may fail:

MIT Health
Admissions
Atlas Service Center
Benefits
Payroll
Student Financial Services
Teachremote Support

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