Outage in Mitel

Twilio Integration on MiContact Center Business

Resolved Minor
September 13, 2024 - Started about 2 months ago - Lasted 6 days
Official incident page

Need to monitor Mitel outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mitel, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of an issue when customers send messages through the Twilio Integration configured via Mitel Administration Portal to MiContact Center Business. The messages will get routed to the agent however the agent is unable to send messages back to the customer. The agent inside of WebIgnite will see a message "Unable to send previous message." We are currently working on a fix and will provide an update once it has been deployed.
Components affected
Mitel Workflow Mitel Workflow Mitel Workflow
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2024 02:47PM

This issue has been resolved.

A deployment on September 12th inadvertently impacted the Twilio integration which was subsequently fixed with a deployment on September 13th.

MONITORING about 2 months ago - at 09/16/2024 12:34PM

A fix has been deployed and the Twilio Integration should be working correctly again. We will continue to monitor for a couple days before closing this issue.

IDENTIFIED about 2 months ago - at 09/13/2024 09:34PM

We are aware of an issue when customers send messages through the Twilio Integration configured via Mitel Administration Portal to MiContact Center Business. The messages will get routed to the agent however the agent is unable to send messages back to the customer. The agent inside of WebIgnite will see a message "Unable to send previous message."

We are currently working on a fix and will provide an update once it has been deployed.

Latest Mitel outages

Mitel One Mobile One-Way Audio in EU Region - about 2 months ago
Elevated Error Rates in EU Region - 2 months ago
Microsoft Teams to MiCollab Presence Out of Sync - 3 months ago
CloudLink Gateways Unavailable in AP Region - 5 months ago
Mitel One Clients not connecting in AP - 8 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3257 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE