Outage in Mixpanel

Raw export API: subset of projects running into timeouts and errors

Resolved Minor
January 27, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

We've recently identified that a subset of projects are running into errors and/or timeouts when querying our raw export API (api/2.0/export). Do note this is specific to our raw export API and is not affecting our pipelines functionality. The team is actively investigating the root cause related to it. We'll provide updates via this channel. Thanks so much for your patience while this is reviewed.
Components affected
Mixpanel Data Export API

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/27/2025 10:52PM

This incident has been resolved.

MONITORING 9 months ago - at 01/27/2025 05:02PM

the success rate of the export API has come back to expected levels and we'll continue monitor the situation

INVESTIGATING 9 months ago - at 01/27/2025 04:25PM

We've recently identified that a subset of projects are running into errors and/or timeouts when querying our raw export API (api/2.0/export). Do note this is specific to our raw export API and is not affecting our pipelines functionality.

The team is actively investigating the root cause related to it. We'll provide updates via this channel. Thanks so much for your patience while this is reviewed.

Latest Mixpanel outages

Elevated API Errors - 3 days ago
Elevated /import Delays for a subset of US Projects - 19 days ago
Temporary Data Ingestion Delay - about 1 month ago
Temporary Data Ingestion Delay for US Projects - about 2 months ago
Issues with loading Mixpanel.com - 2 months ago

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