Outage in Mixpanel

Problems loading reports in EU projects

Resolved Minor
February 04, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

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Outage Details

Projects in the EU cluster are currently experiencing issues loading. Our engineering team is actively investigating a root cause. We appreciate your patience while our team works on this. If you have any questions, please contact support
Components affected
Mixpanel Query API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/04/2025 08:51PM

This incident has been resolved.

MONITORING about 1 month ago - at 02/04/2025 07:11PM

For Projects in the EU Cluster, functionality to load reports should now be recovered. We are continuing to keep a close eye on any further issues.

MONITORING about 1 month ago - at 02/04/2025 05:21PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 02/04/2025 03:42PM

Our engineering team has deployed a fix and will continue monitoring its performance. We appreciate your patience throughout this situation. If you have any questions, please contact support.

INVESTIGATING about 1 month ago - at 02/04/2025 03:00PM

Projects in the EU cluster continue experiencing issues loading and our engineering team is actively investigating the root cause. We appreciate your patience while we work on this.

INVESTIGATING about 1 month ago - at 02/04/2025 12:48PM

Projects in the EU cluster continue experiencing issues loading. Our engineering team is actively investigating a root cause. We appreciate your patience while our team works on this.

MONITORING about 1 month ago - at 02/04/2025 12:02PM

Some customers may still experience latency issues when creating/loading reports. If so, please reach contact support and we'll look into your situation.

MONITORING about 1 month ago - at 02/04/2025 08:24AM

Reports are back to loading normally. The engineering team is currently investigating the root cause.

INVESTIGATING about 1 month ago - at 02/04/2025 08:20AM

Projects in the EU cluster are currently experiencing issues loading. Our engineering team is actively investigating a root cause. We appreciate your patience while our team works on this. If you have any questions, please contact support

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