Outage in MoEngage

Dashboard-03 Service Degradation - Stats, Smart Trigger and Flow Campaigns

Resolved Minor
February 28, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.
Components affected
MoEngage Campaign Stats MoEngage Event Triggered Campaigns and Flows
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/28/2025 05:17PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/28/2025 03:34PM

We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Latest MoEngage outages

[DC-01] Lag in Periodic Segment Refresh - about 12 hours ago
[Dashboard-02] Delay in processing User Updates - 9 days ago
Dashboard-03 Service Degradation - 2 months ago
Dashboard-03 Service Degradation - Smart Trigger and Flow Campaigns - 3 months ago
[Dashboard-03] Some services are affected. - 3 months ago

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