Outage in MoEngage

Dashboard-03 Service Degradation - Stats, Smart Trigger and Flow Campaigns

Resolved Minor
February 28, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.
Components affected
MoEngage Campaign Stats MoEngage Event Triggered Campaigns and Flows

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/28/2025 05:17PM

This incident has been resolved.

MONITORING 9 months ago - at 02/28/2025 03:34PM

We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Latest MoEngage outages

Dashboard 01 - Major Outage due to Cloud Service Provider - about 2 months ago
Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - 3 months ago
[Dashboard-03] Dashboard services are down - 4 months ago
DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - 4 months ago
Dashboard-03 : Degraded Performance in Stats Processing - 5 months ago

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