Outage in MoEngage

Service Outage

Resolved Major

February 10, 2026 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a disruption affecting multiple services due to an ongoing outage with our cloud service provider, AWS. Our team is actively monitoring their status updates and collaborating with AWS to restore services as quickly as possible. For more details on AWS’s status, please visit: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/11/2026 03:31AM

This incident has been resolved.

MONITORING 1 day ago - at 02/10/2026 10:56PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 02/10/2026 10:52PM

AWS has confirmed recovery of all their affected services. We are monitoring our services to ensure the services are back to normal.

INVESTIGATING 1 day ago - at 02/10/2026 10:35PM

We are continuing to investigate this issue with AWS as this may be affecting other regions (DCs/ Dashboards) due to issues in their global services like CloudFront.

INVESTIGATING 1 day ago - at 02/10/2026 10:10PM

We are currently experiencing a disruption affecting multiple services due to an ongoing outage with our cloud service provider, AWS. Our team is actively monitoring their status updates and collaborating with AWS to restore services as quickly as possible.

For more details on AWS’s status, please visit: https://health.aws.amazon.com/health/status

Latest MoEngage outages

[Dashboard-02] Delay in processing Data Imports & Exports - about 13 hours ago

Dashboard 03 - Delay in Stats update - about 1 month ago

Dashboard-03 : Degraded Performance in Stats Processing - about 2 months ago

Dashboard 01 - Major Outage due to Cloud Service Provider - 4 months ago

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - 5 months ago

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