Outage in MongoDB Cloud

MongoDB Atlas and Cloud Manager: Alerts paused and metrics delayed

Resolved Minor
April 09, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with Cloud Manager and Atlas that is causing alerts to be paused and metrics data to be delayed. Underlying cluster health is unaffected, but we may have sent false host down alerts for some clusters.
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/09/2025 05:45PM

This incident has been resolved.

MONITORING 22 days ago - at 04/09/2025 03:45PM

Alerts processing is enabled and metrics data is being ingested normally. We are continuing to monitor closely to ensure the issue has been successfully mitigated.

IDENTIFIED 22 days ago - at 04/09/2025 02:36PM

We have identified an issue with Cloud Manager and Atlas that is causing alerts to be paused and metrics data to be delayed. Underlying cluster health is unaffected, but we may have sent false host down alerts for some clusters.

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