Outage in MongoDB
MongoDB Support for Atlas for Government: New users not able to create cases
Resolved MinorIncident Report
We have identified an issue preventing newly-added users (users added since approximately 1400 UTC 6 June 2025) to MongoDB Atlas for Government projects from creating, modifying, or viewing support cases. Affected users will get various authorization failed errors. We encourage them to contact their colleagues to file cases on their behalf.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/06/2025 08:34PM
This incident has been resolved.
IDENTIFIED
11 months ago - at 06/06/2025 05:44PM
We have identified an issue preventing newly-added users (users added since approximately 1400 UTC 6 June 2025) to MongoDB Atlas for Government projects from creating, modifying, or viewing support cases. Affected users will get various authorization failed errors. We encourage them to contact their colleagues to file cases on their behalf.
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