Outage in MongoDB
MongoDB Cloud: SSO logins fail for new users
Resolved MinorIncident Report
Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud or the MongoDB Support portal.
For users who have successfully logged into MongoDB Cloud or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com or support.mongodb.com instead of your local IdP's login flow.
We have implemented a fix and are monitoring the results at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/17/2025 07:18PM
This incident has been resolved.
MONITORING
10 months ago - at 06/17/2025 05:15PM
Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud, Atlas for Government, or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud, Atlas for Government, or the MongoDB Support portal.
For users who have successfully logged into MongoDB Cloud, Atlas for Government, or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com, cloud.mongodbgov.com, or support.mongodb.com instead of your local IdP's login flow.
We have implemented a fix and are monitoring the results at this time.
MONITORING
10 months ago - at 06/17/2025 04:49PM
Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud or the MongoDB Support portal.
For users who have successfully logged into MongoDB Cloud or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com or support.mongodb.com instead of your local IdP's login flow.
We have implemented a fix and are monitoring the results at this time.
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