Outage in MongoDB

MongoDB Atlas: Data explorer operations fail with a timeout error

Resolved Minor

July 08, 2025 - Started 10 months ago - Lasted 39 minutes
Official incident page

Incident Report

We have identified an issue affecting MongoDB Atlas's Data Explorer functionality. Affected users may see a timeout error when trying to read or write data via the Data Explorer. Underlying cluster health is unaffected. As a workaround, we would suggest users use MongoDB Compass or other standalone MongoDB-compatible data reading apps on their own machines.

Components affected

MongoDB Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/08/2025 06:42PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 07/08/2025 06:30PM

At this time, the impact is limited to Projects with the "New Data Explorer Preview" setting active. Users can switch their Data Explorer Preview off at the Project's Settings page to regain use of the Data Explorer.

Cluster health is unaffected.

IDENTIFIED 10 months ago - at 07/08/2025 06:03PM

We have identified an issue affecting MongoDB Atlas's Data Explorer functionality. Affected users may see a timeout error when trying to read or write data via the Data Explorer.

Underlying cluster health is unaffected. As a workaround, we would suggest users use MongoDB Compass or other standalone MongoDB-compatible data reading apps on their own machines.

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