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Outage in MongoDB

Issue with Azure clusters with KeyVault enabled

Resolved Minor
August 11, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Azure clusters with KeyVault enabled.
Components affected
MongoDB Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/11/2025 05:22PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/11/2025 04:26PM

Infrastructure rollback has completed and affected Azure clusters are recovering. The previously suggested firewall update is no longer necessary.

IDENTIFIED 9 months ago - at 08/11/2025 04:09PM

We are rolling back an infrastructure change that should allow Azure clusters with KeyVault to recover but affected customers can restore access more quickly by updating their KeyVault firewall with the latest Atlas control plane IP addresses: https://www.mongodb.com/docs/atlas/setup-cluster-security/#allow-access-to-or-from-the-service-control-plane

IDENTIFIED 9 months ago - at 08/11/2025 03:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/11/2025 03:53PM

We are currently investigating an issue affecting Azure clusters with KeyVault enabled.

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