Outage in MongoDB
Atlas UI and API Periodic Unavailability
Resolved MinorIncident Report
Summary AI Generated
MongoDB Atlas experienced periodic unavailability of its UI and API for approximately 1.1 hours, while customer clusters remained fully operational throughout. The root cause was identified as a new workload placing excessive load on the backing system. The issue was resolved by disabling the problematic workload.
We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/18/2026 03:17PM
This incident has been resolved.
MONITORING
11 days ago - at 08/18/2026 03:04PM
We have disabled the workload and are monitoring the situation
IDENTIFIED
11 days ago - at 08/18/2026 02:57PM
We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.
INVESTIGATING
11 days ago - at 08/18/2026 02:10PM
We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.
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