Outage in Mono

Direct Debit: FCMB & Fidelity Downtime

Resolved Major
October 24, 2025 - Started 7 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing downtime from FCMB & Fidelity Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
Components affected
Mono Account debit

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/27/2025 12:24PM

This incident has been resolved.

INVESTIGATING 7 days ago - at 10/24/2025 07:38AM

We are currently experiencing downtime from FCMB & Fidelity Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit.
We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.

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