Outage in Mono

NIBSS Direct Debit downtime

Major
October 26, 2025 - Started 5 days ago
Official incident page

Incident Report

We are currently experiencing downtime from NIBSS, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
Components affected
Mono Account debit Mono Mandate creation

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 10/29/2025 12:53PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 2 days ago - at 10/29/2025 08:42AM

We are currently experiencing a downtime from NIBSS, which may cause errors when creating mandates or initiating debits. We sincerely apologize for any inconvenience this may cause. Our team is in active communication with NIBSS to resolve the issue and will provide an update as soon as the service is restored.

MONITORING 4 days ago - at 10/27/2025 10:35AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 4 days ago - at 10/27/2025 07:43AM

We are currently experiencing downtime with NIBSS, which may result in errors when attempting to initiate a debit or balance inquiry.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

MONITORING 5 days ago - at 10/26/2025 10:36AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 5 days ago - at 10/26/2025 07:16AM

We are currently experiencing downtime from NIBSS, which may result in errors when attempting to initiate a debit.
We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

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