Outage in Monzo

Services impacted due to AWS outage

Resolved Minor
October 20, 2025 - Started 4 days ago - Lasted about 24 hours
Official incident page

Incident Report

Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/21/2025 08:29AM

This incident has been resolved.

INVESTIGATING 4 days ago - at 10/20/2025 09:52AM

We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

INVESTIGATING 4 days ago - at 10/20/2025 08:43AM

Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues.

This is impacting phone calls so please contact us on chat instead.

Latest Monzo outages

Our phones lines have gone down, and we're working to fix them as soon as we can - 3 months ago
Our phones lines have gone down, and we're working to fix them as soon as we can - 8 months ago
We're experiencing some issues at the moment - about 1 year ago
Global IT outage: Our services are working as normal - over 1 year ago
FPS Bank Transfer Issues - over 1 year ago

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