Outage in Monzo

Platform issues are now mostly resolved, all services should be operational

Resolved Major

January 13, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We've spotted some Platform issues. We're currently investigating the issue.

Components affected

Monzo 📱 App Monzo 💳 Card Payments Monzo 💰 Inbound Bank Transfers Monzo 💸 Outbound Bank Transfers

Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 01/13/2026 05:36PM

We've recovered now. Still keeping an eye for any side-effects.

MONITORING 4 days ago - at 01/13/2026 05:15PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 01/13/2026 05:08PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 01/13/2026 05:07PM

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

MONITORING 4 days ago - at 01/13/2026 05:07PM

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

INVESTIGATING 4 days ago - at 01/13/2026 03:37PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 01/13/2026 03:31PM

We've spotted some Platform issues. We're currently investigating the issue.

source IsDown Monzo service outage affecting payments Reports started 1 minute before official outage was reported

Users report Monzo app not loading, hindering payment transactions and account access.

Latest Monzo outages

Calls impacted due to third party outage. - about 2 months ago

Services impacted due to AWS outage - 3 months ago

Our phones lines have gone down, and we're working to fix them as soon as we can - 6 months ago

Our phones lines have gone down, and we're working to fix them as soon as we can - 10 months ago

We're experiencing some issues at the moment - over 1 year ago

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