Outage in MoonPay

Degraded Web Account performance

Resolved Major
July 31, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

IsDown continuously monitors the MoonPay status page and multiple sources to provide up-to-date information. Check back with us for the latest MoonPay uptime status.

Outage Details

We’re aware of some customers not being able to export their seed phrase on the Web Account.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/31/2024 09:10AM

This incident has been resolved.

MONITORING about 1 year ago - at 07/31/2024 08:42AM

We've identified and fixed the root cause. We're actively monitoring.

IDENTIFIED about 1 year ago - at 07/31/2024 08:14AM

We've identified the issue and are working on a fix.

INVESTIGATING about 1 year ago - at 07/31/2024 08:10AM

We’re aware of some customers not being able to export their seed phrase on the Web Account.

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