Outage in Morningstar

Morningstar Service Notification: Morningstar Universal Identity Management Issue

Resolved Major
July 31, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Morningstar is experiencing an issue with our Universal Identity Management (UIM), which is preventing clients from logging in to products or accessing certain functionality. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with questions or additional needs.
Components affected
Morningstar Direct Morningstar Advisor Workstation
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/31/2024 02:46AM

We have fixed the Universal Identity Management (UIM) issue. Clients can now log in to products and access certain functionality reliant on UIM. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

IDENTIFIED 2 months ago - at 07/31/2024 01:50AM

Morningstar is experiencing an issue with our Universal Identity Management (UIM), which is preventing clients from logging in to products or accessing certain functionality. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with questions or additional needs.

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