MRI OnLocation Outage History

MRI OnLocation's Contract Assistance service experienced an outage starting on April 23, 2026 at 16:30 UTC that lasted 47.1 hours. The technical team identified the source of the issue on April 24th and worked actively on implementing a fix. Normal service was fully restored on April 25, 2026 at 20:15 UTC.

MRI OnLocation's Contract Assistance service experienced an outage starting on April 16, 2026 at 15:30 UTC, lasting approximately 23.8 hours. The technical team identified the source of the issue on April 17th and worked on implementing a fix. Normal service was fully restored on April 18, 2026 at 08:07 UTC.

MRI OnLocation's Property Management X service experienced a major incident lasting 17.1 hours from April 14, 2026 at 13:30 UTC to April 15 at 00:42 UTC. The issue specifically affected Citrix users who experienced problems signing into Citrix or found no applications available in the Citrix Storefront after logging in. A fix was applied on April 14 at 23:45 UTC and normal service was fully restored after monitoring confirmed system stability.

A service issue affected PMX - NA starting on February 27, 2026 at 16:15 UTC, prompting an investigation by the MRI Software team. The incident lasted approximately 2 hours before normal service was restored. The issue has been fully resolved and the service is being monitored closely.