MRI OnLocation Outage History

A major service incident affected Prolease Central EMEA starting on May 25, 2026 at 15:10 UTC, lasting approximately 5.1 hours. The technical team identified the source of the issue and implemented a fix. Normal service was fully restored on May 25, 2026 at 22:00 UTC.

A major incident affected MRI OnLocation's Agency Central service starting on May 25, 2026 at 15:10 UTC, lasting approximately 5.2 hours. The technical team identified the source of the issue and actively worked on a fix throughout the incident. Normal service was fully restored on May 25, 2026 at 22:00 UTC.

A service issue affected all users of Secure Sign North America starting on May 13, 2026 at 15:13 UTC, preventing access to the North American instance of the application. MRI Software's team investigated and applied a fix at 16:38 UTC on the same day. Normal service was fully restored after 1.7 hours of downtime, with continued monitoring to ensure stability.

A service outage affected all users of CTM eContracts and CTM One platforms starting on May 13, 2026 at 15:13 UTC, preventing users from accessing the CTM platforms entirely. The issue was resolved with a fix applied at 16:38 UTC the same day, restoring normal service after approximately 1.8 hours of downtime.

A major service incident affected the HAB system in MRI OnLocation starting on May 1, 2026 at 21:00 UTC, lasting approximately 57 hours. A fix was applied on May 3 at 12:00 UTC, followed by monitoring until full service restoration was confirmed on May 5, 2026 at 01:30 UTC.

MRI OnLocation's Contract Assistance service experienced an outage starting on April 23, 2026 at 16:30 UTC that lasted 47.1 hours. The technical team identified the source of the issue on April 24th and worked actively on implementing a fix. Normal service was fully restored on April 25, 2026 at 20:15 UTC.

MRI OnLocation's Contract Assistance service experienced an outage starting on April 16, 2026 at 15:30 UTC, lasting approximately 23.8 hours. The technical team identified the source of the issue on April 17th and worked on implementing a fix. Normal service was fully restored on April 18, 2026 at 08:07 UTC.

MRI OnLocation's Property Management X service experienced a major incident lasting 17.1 hours from April 14, 2026 at 13:30 UTC to April 15 at 00:42 UTC. The issue specifically affected Citrix users who experienced problems signing into Citrix or found no applications available in the Citrix Storefront after logging in. A fix was applied on April 14 at 23:45 UTC and normal service was fully restored after monitoring confirmed system stability.

A service issue affected PMX - NA starting on February 27, 2026 at 16:15 UTC, prompting an investigation by the MRI Software team. The incident lasted approximately 2 hours before normal service was restored. The issue has been fully resolved and the service is being monitored closely.