Users are unable to sign in to Mural

The issue with our upstream provider has been closed, and we've observed stable uptime with our system for the past few hours. This issue is now considered fully resolved.

We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

Full service has been restored and users are able to log in and make use of their murals again. We're keeping this incident in a 'monitoring' status until our upstream provider closes their incident, in case there are any further configuration changes we need to react to.

We expect to pass this incident to a 'resolved' status at 23:20 UTC.

Our service is starting to come back online and users in many regions will be able to access their murals again.

This service may remain intermittent over the next couple of hours and we're continuing to monitor the status closely with our upstream provider.

We're continuing to work on resolving this issue as quickly as possible. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 20:15 UTC at the latest.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 19:15 UTC at the latest.

Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 18:15 UTC at the latest.

Our upstream hosting provider, Microsoft Azure, is currently experiencing access issues which is affecting Mural. We are following this issue closely with our provider and will restore access to Mural as soon as possible.

Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.

Please check our status page for the most up-to-date info 👉 status.mural.co/