Outage in MURAL

Some users are unable to sign in to Mural

Resolved Minor

April 17, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

MURAL experienced an intermittent authentication issue caused by a third-party cloud provider that prevented some users from signing in to the application for 3.1 hours. The third-party provider implemented a fix that successfully restored full service access for all affected users.

We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

Components affected

MURAL Authentication

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/17/2026 07:16PM

The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved.

We apologize for the inconvenience this interruption caused.

MONITORING 3 days ago - at 04/17/2026 06:36PM

Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed.

We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

IDENTIFIED 3 days ago - at 04/17/2026 04:13PM

We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress.

Please check our status page for the most up-to-date info: status.mural.co

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