Outage in MURAL
Authentication Error for some SAML SSO users
Resolved MajorIncident Report
Summary AI Generated
Some MURAL customers using SAML SSO were unable to log in due to an Authentication Error affecting the authentication component. The incident lasted approximately 38 minutes before a fix was identified and implemented. The issue was resolved and the team continued monitoring to confirm all affected users regained access.
Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible.
We’ll provide an update as soon as we know more and at least by 10pm UTC.
Please check our status page for the most up-to-date info: status.mural.co
Components affected
MURAL AuthenticationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/04/2026 09:37PM
Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day.
Please check our status page for the most up-to-date info: status.mural.co
MONITORING
8 days ago - at 08/04/2026 09:25PM
Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue.
Please check our status page for the most up-to-date info: status.mural.co
IDENTIFIED
8 days ago - at 08/04/2026 09:01PM
Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible.
We’ll provide an update as soon as we know more and at least by 10pm UTC.
Please check our status page for the most up-to-date info: status.mural.co
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