Outage in MURAL

Mural Collaboration Issue - murals not loading

Resolved Major

March 26, 2026 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

MURAL experienced a major service incident where users could not load murals or experienced significantly slower loading times, affecting the realtime collaboration functionality. The issue lasted 1.1 hours and was resolved through an implemented fix that restored full service. The incident impacted users' ability to access and collaborate on their murals during the outage period.

Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

Components affected

MURAL Realtime collaboration

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 03/26/2026 02:24PM

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING 25 days ago - at 03/26/2026 01:58PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 25 days ago - at 03/26/2026 01:24PM

Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co/

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