Outage in Mux

Elevated error rate for image, subtitle, and storyboard requests

Resolved Major
July 13, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

Need to monitor Mux outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mux, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an increase in errors when delivering images, subtitles, and storyboards. Video ingest and playback is not affected.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/13/2024 07:48PM

This incident has been resolved.

MONITORING 5 months ago - at 07/13/2024 07:02PM

A fix has been implemented and we are monitoring the results

INVESTIGATING 5 months ago - at 07/13/2024 06:39PM

The engineering team have identified the issue and are working towards resolution. Error rates are improving.

INVESTIGATING 5 months ago - at 07/13/2024 06:07PM

We are investigating an increase in errors when delivering images, subtitles, and storyboards. Video ingest and playback is not affected.

Be the first to know when Mux and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime