Outage in Mux
Elevated error rate for image, subtitle, and storyboard requests
Resolved MajorIncident Report
We are investigating an increase in errors when delivering images, subtitles, and storyboards. Video ingest and playback is not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/13/2024 07:48PM
This incident has been resolved.
MONITORING
over 1 year ago - at 07/13/2024 07:02PM
A fix has been implemented and we are monitoring the results
INVESTIGATING
over 1 year ago - at 07/13/2024 06:39PM
The engineering team have identified the issue and are working towards resolution. Error rates are improving.
INVESTIGATING
over 1 year ago - at 07/13/2024 06:07PM
We are investigating an increase in errors when delivering images, subtitles, and storyboards. Video ingest and playback is not affected.
Latest Mux outages
Mux Data Monitoring Failing to Load - 8 days ago
Elevated errors going live - 10 days ago
Increase in error rates for image delivery - 22 days ago
EU Data ingest collection issues - about 1 month ago
Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - about 2 months ago
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