Outage in Mux

Incorrect / Incomplete data in View Stream Exports

Resolved Minor
February 27, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0. The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports. Our team is working on a fix at the moment, and we will provide updates as we have them.

Need to monitor Mux outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/27/2025 08:15PM

This incident has been resolved.

MONITORING 8 months ago - at 02/27/2025 07:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 02/27/2025 06:28PM

We have identified a fix for this issue and are working on deploying this fix. We will provide further updates as we have them.

IDENTIFIED 8 months ago - at 02/27/2025 05:34PM

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0.

The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports.

Our team is working on a fix at the moment, and we will provide updates as we have them.

Latest Mux outages

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - 4 days ago
Mux Player embeds increased error rates - 7 days ago
Mux Data Monitoring Latency and Data Loss - 20 days ago
Increased error rates for video ingest and playback for on-demand assets - 24 days ago
Mux Data monitoring latency - 25 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook