Outage in Mux

Incorrect / Incomplete data in View Stream Exports

Resolved Minor
February 27, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0. The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports. Our team is working on a fix at the moment, and we will provide updates as we have them.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/27/2025 08:15PM

This incident has been resolved.

MONITORING 10 months ago - at 02/27/2025 07:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 02/27/2025 06:28PM

We have identified a fix for this issue and are working on deploying this fix. We will provide further updates as we have them.

IDENTIFIED 10 months ago - at 02/27/2025 05:34PM

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0.

The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports.

Our team is working on a fix at the moment, and we will provide updates as we have them.

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