Outage in Mux

Incorrect / Incomplete data in View Stream Exports

Resolved Minor
February 27, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0. The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports. Our team is working on a fix at the moment, and we will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/27/2025 08:15PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/27/2025 07:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/27/2025 06:28PM

We have identified a fix for this issue and are working on deploying this fix. We will provide further updates as we have them.

IDENTIFIED about 2 months ago - at 02/27/2025 05:34PM

We have identified an issue where the data for each video view sent to Kinesis or Pubsub via View Stream Exports is incorrect. This started around 10PM UTC on Feb 26th, and in the video views sent, some fields such as video_duration and watch_time (and others) are reported as 0.

The data in the views via the dashboard or API are accurate, this is only in the data sent through the View Stream Exports.

Our team is working on a fix at the moment, and we will provide updates as we have them.

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Increase in errors and delayed video processing - 5 months ago

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