Outage in Mux
Elevated API Latency
Resolved MinorIncident Report
Summary AI Generated
Mux Video's VOD service experienced elevated API latency on video routes from 22:10 to 22:50 UTC, lasting approximately one hour. The issue was traced to a problem with Mux's cloud provider hosting their API. Normal latency levels were restored and the incident was fully resolved by 00:05 UTC.
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/10/2026 12:05AM
This incident has been resolved.
MONITORING
6 days ago - at 10/09/2026 11:21PM
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
INVESTIGATING
6 days ago - at 10/09/2026 11:04PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 10/09/2026 11:04PM
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
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