Nanonets Outage History

Nanonets experienced elevated 5xx errors and timeouts for Instant Learning models using LLM Nano due to GPU service provider infrastructure issues. The team mitigated the problem by temporarily routing LLM Nano traffic to the more stable LLM Mini variant, which improved file processing speed and reliability. The incident was fully resolved after 51 minutes.

Nanonets experienced delayed file processing for ILM models on app.nanonets.com, affecting the API component. The issue was identified and resolved within 25 minutes through implementation of a fix.

Nanonets experienced delayed file processing for all ILM models on app.nanonets.com, affecting the API service. The issue was identified and resolved with a fix implementation, with the incident lasting 1.3 hours before full resolution.