Narvar Outage History

Narvar experienced issues with FedEx Boxless returns functionality that affected carrier operations for 2.8 hours. The incident was escalated to FedEx for investigation. The current status shows the issue was still under investigation by FedEx at the time of the last update.

Narvar experienced an issue with UPS returns that prevented customers from using the store locator and caused some return submissions to fail. The incident affected the Returns and Narvar Returns and Exchanges for Shopify components for 1.1 hours. The issue has been resolved.

Narvar experienced a service incident where boxless returns processed through FedEx were failing. The issue affected the Carriers component and lasted 13.6 hours while FedEx investigated the problem. The incident was classified as minor severity.

Purolator experienced an outage that affected Narvar's carrier services for 1.1 hours. The outage impacted the Carriers component within Narvar's system. Purolator resolved the issue and Narvar continued monitoring to ensure stable service restoration.

Narvar's notification service experienced disruptions due to a Klaviyo outage that prevented or delayed notifications from being sent to some clients. The incident affected Narvar's Notify component for 6.8 hours while Klaviyo's service was down. The issue was resolved when Klaviyo restored their service and replayed any failed messages.

USPS Printerless Returns functionality became unavailable on Narvar's platform, affecting the Returns service and Narvar Returns and Exchanges for Shopify. The service disruption lasted 11.9 hours while the team investigated and worked on a fix.

Narvar experienced errors with FedEx Printerless returns functionality for 11.9 hours, affecting the Carriers component. The issue was escalated to the FedEx team for resolution.

Narvar experienced a service incident where Canada Post was returning errors, preventing the generation of returns labels. The issue affected carrier functionality for 1.5 hours. Narvar contacted the Canada Post team to resolve the problem.

A Google outage caused delays in Shopify notifications, tracking, and status updates for Narvar Returns and Exchanges. The incident affected the Shopify returns processing system for 3.5 hours. The issue was resolved once Google addressed their underlying outage.

The Narvar Returns portal experienced a major outage that prevented users from accessing the site for returns processing. The issue affected the Returns component for 1.5 hours before a fix was deployed and the service was restored. The team continued monitoring to ensure stability after the resolution.