Narvar Outage History

Narvar's notification service experienced disruptions due to a Klaviyo outage that prevented or delayed notifications from being sent to some clients. The incident affected Narvar's Notify component for 6.8 hours while Klaviyo's service was down. The issue was resolved when Klaviyo restored their service and replayed any failed messages.

USPS Printerless Returns functionality became unavailable on Narvar's platform, affecting the Returns service and Narvar Returns and Exchanges for Shopify. The service disruption lasted 11.9 hours while the team investigated and worked on a fix.

Narvar experienced errors with FedEx Printerless returns functionality for 11.9 hours, affecting the Carriers component. The issue was escalated to the FedEx team for resolution.

Narvar experienced a service incident where Canada Post was returning errors, preventing the generation of returns labels. The issue affected carrier functionality for 1.5 hours. Narvar contacted the Canada Post team to resolve the problem.

A Google outage caused delays in Shopify notifications, tracking, and status updates for Narvar Returns and Exchanges. The incident affected the Shopify returns processing system for 3.5 hours. The issue was resolved once Google addressed their underlying outage.

The Narvar Returns portal experienced a major outage that prevented users from accessing the site for returns processing. The issue affected the Returns component for 1.5 hours before a fix was deployed and the service was restored. The team continued monitoring to ensure stability after the resolution.

Narvar experienced intermittent delays with FedEx carrier scans due to issues with the FedEx Tracking API, affecting the Carriers component for 3.5 hours. The team identified and isolated the root cause while working directly with FedEx to implement a resolution.

Narvar experienced an issue with Track links in email notifications that affected the Track API functionality. The incident lasted 36 minutes and was classified as minor severity. The service was investigating the problem with tracking links not working properly in email notifications sent to users.

Narvar experienced intermittent timeout errors with Canada Post that prevented returns label generation for 1.4 hours. The issue affected carrier services and impacted customers' ability to generate return shipping labels through Canada Post. The incident was resolved after coordination with the Canada Post team.

Narvar experienced intermittent timeout errors when processing USPS return labels, affecting the Carriers component for 1.7 hours. The team identified the issue was with USPS systems and coordinated with the carrier to monitor the situation. The incident was resolved through communication with USPS and ongoing monitoring of their updates.