Narvar Outage History

Narvar experienced intermittent delays with FedEx carrier scans due to issues with the FedEx Tracking API, affecting the Carriers component for 3.5 hours. The team identified and isolated the root cause while working directly with FedEx to implement a resolution.

Narvar experienced an issue with Track links in email notifications that affected the Track API functionality. The incident lasted 36 minutes and was classified as minor severity. The service was investigating the problem with tracking links not working properly in email notifications sent to users.

Narvar experienced intermittent timeout errors with Canada Post that prevented returns label generation for 1.4 hours. The issue affected carrier services and impacted customers' ability to generate return shipping labels through Canada Post. The incident was resolved after coordination with the Canada Post team.

Narvar experienced intermittent timeout errors when processing USPS return labels, affecting the Carriers component for 1.7 hours. The team identified the issue was with USPS systems and coordinated with the carrier to monitor the situation. The incident was resolved through communication with USPS and ongoing monitoring of their updates.

SparkPost experienced an outage that disrupted notification emails for Narvar's Carriers component. The third-party service identified the issue and worked to resolve it. The incident lasted 16 minutes with minor impact to email delivery functionality.