Outage in National Student Clearinghouse

Service Interruption Alert - Transcript Services Integrated Student Information System Orders

Resolved Minor

May 23, 2026 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

The National Student Clearinghouse is experiencing technical issues with processing of integrated Transcript Services Student Information System Orders, which may impact the timely processing of these automated orders. We are currently investigating this issue and will let you know as soon as it is resolved. We apologize for this inconvenience and are working to resolve this issue as quickly as possible. Please note that we are unable to respond to questions sent to this email address.

Components affected

National Student Clearinghouse NextGen - school users

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 05/23/2026 06:19PM

This incident has been resolved.

MONITORING 3 days ago - at 05/23/2026 05:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 05/23/2026 02:40PM

The National Student Clearinghouse is experiencing technical issues with processing of integrated Transcript Services Student Information System Orders, which may impact the timely processing of these automated orders. We are currently investigating this issue and will let you know as soon as it is resolved.

We apologize for this inconvenience and are working to resolve this issue as quickly as possible.

Please note that we are unable to respond to questions sent to this email address.

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