Call connectivity issues

We have received reports from a number of customers that they are experiencing problems making outbound calls. We are currently investigating.

If you are still experiencing issues then please restart your CTI and Webphone.

We are investigating the cause and will update you shortly.

We have investigated and resolved the outbound call issue reported. The service is now fully functional.

If you are still experiencing issues then please restart your CTI and Webphone.

We are continuing to closely monitor this and will provide another update shortly.

We are aware that some customers are currently experiencing issues, we have received reports from the affected customers that calls from around the time of our last update are displaying as stuck on wallboards.

If this is affecting you, please take note of those numbers and reach out to Natterbox support for assistance. We will be able to terminate them for you.  Once this has been completed, you can call back the affected numbers if needed. 

We are continuing to investigate and will provide further updates when they become available. 

A configuration change has been made on our platform to rectify the issue, no further calls should be shown as stuck on Wallboards.

If you are experiencing issues then please restart your CTI and Webphone. If this is still affecting you please contact Natterbox support for assistance.

We are continuing to monitor this closely.