Outage in Natterbox
Salesforce Service Incident: Impact on Natterbox CTI
Resolved Major
September 16, 2026 - Started about 9 hours ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
A Salesforce service incident lasting approximately 5.6 hours caused intermittent disruption to Natterbox CTI functionality due to the integration dependency between the two platforms. The outage also affected Natterbox's own Customer Support team, limiting their access to Salesforce and customer account records and causing delays in response times. Natterbox monitored Salesforce's recovery progress and utilized fallback workflows internally while awaiting resolution from Salesforce.
Please be advised that Salesforce is currently experiencing a service incident.
This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time.
What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery.
Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time.
What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery.
Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
Components affected
Natterbox External ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 9 hours ago - at 09/16/2026 09:07AM
Please be advised that Salesforce is currently experiencing a service incident.
This isn't an issue with the Natterbox Platform, but because our services are integrated with Salesforce, Natterbox CTI (Computer Telephony Integration) may be temporarily impacted during this time.
What you should do: We highly recommend that customers directly monitor the Salesforce Status Page (https://status.salesforce.com) for the most immediate updates regarding their platform's recovery.
Next updates: We are actively awaiting further updates directly from Salesforce and will update this Natterbox status page as soon as new information becomes available.
about 9 hours ago - at 09/16/2026 09:51AM
The Natterbox Customer Support team is also affected intermittently by this Salesforce service incident. Because our internal teams are currently unable to reliably access Salesforce and customer account records, please expect some delays in our response times.
We are doing everything we can to assist you using fallback workflows, and we appreciate your patience and understanding while Salesforce works to resolve this issue.
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