Outage in Natterbox
Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat)
Major
October 05, 2026 - Started about 7 hours ago
Incident Report
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality.
We will update our status page with further details as our investigation progresses.
We will update our status page with further details as our investigation progresses.
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Latest Updates ( sorted recent to last )
about 7 hours ago - at 10/05/2026 02:33PM
We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality.
We will update our status page with further details as our investigation progresses.
about 7 hours ago - at 10/05/2026 02:50PM
The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat.
Our technical team is actively working to restore normal service.
We will update our status page with further details as our investigation progresses.
about 5 hours ago - at 10/05/2026 04:27PM
A mitigation has been applied, and all digital messaging services are currently operational.
We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.
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