Check if Natterbox is down, recent outages, user-reported issues, and outages map.
Natterbox is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Natterbox status data.
IsDown has tracked 45 incidents since started monitoring Natterbox status in January 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 10, 2025
09:38 AM EDT
|
Minor | Service Cloud Voice - Record Updates and Transcripts | about 3 hours |
|
Jun 19, 2025
09:07 AM EDT
|
Major | Call Connectivity | 38 minutes |
|
May 08, 2025
01:11 PM EDT
|
Major | Webphone Connectivity | about 1 hour |
|
Mar 26, 2025
04:14 AM EDT
|
Major | Call Queue Routing | about 2 hours |
|
Mar 07, 2025
04:47 AM EST
|
Major | Wallboards and CTI Status Changes | about 1 hour |
|
Nov 15, 2024
03:39 AM EST
|
Major | Salesforce Service Disruption | about 9 hours |
|
Oct 09, 2024
10:45 AM EDT
|
Minor | Wallboards | about 3 hours |
|
Oct 01, 2024
05:54 AM EDT
|
Major | Salesforce Service Disruption | about 22 hours |
|
Sep 23, 2024
10:43 AM EDT
|
Major | Call Connectivity and Wallboard Issues | about 1 hour |
|
Jul 02, 2024
03:48 PM EDT
|
Major | Call queue routing issues | about 13 hours |
The natterbox window is not opening in the bottom corner on salesforce
Unable to make and receive calls
Down for everyone in the office
| Component | Status |
|---|---|
| Natterbox for Salesforce | OK |
| Freedom for Salesforce (CTI) | OK |
| Cloud PBX | OK |
| Contact Centre (Salesforce routing and reporting) | OK |
| SIP Trunking | OK |
| Administration Portals | OK |
| External Services | OK |
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Natterbox is a cloud-based telephony service that integrates with Salesforce, providing SIP trunking, CTI, cloud PBX, and contact center solutions with advanced routing and reporting capabilities.
Monitoring Natterbox since January 2023
Tracking 7 Natterbox services and regions
5 incidents in 2025
Number of Incidents
0 issues
Last incident
33 days ago
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Natterbox isn't down. You can check Natterbox status and incident details on the top of the page. IsDown continuously monitors Natterbox official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Natterbox is currently operational. You can check Natterbox status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Natterbox being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Natterbox official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Natterbox last outage was on September 10, 2025 with the title "Service Cloud Voice - Record Updates and Transcripts"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Natterbox and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Natterbox is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Natterbox's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Natterbox with maximum flexibility
IsDown monitors Natterbox for major outages. A major outage is when Natterbox experiences a critical issue that severely affects one or more services/regions. When Natterbox marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Natterbox status page for minor outages. A minor outage is when Natterbox experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Natterbox status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Natterbox and all their 7 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Natterbox and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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