Call Queue Routing

We are currently investigating an issue affecting a small subset of customers, where call queue calls are not being routed to agents as expected.

Our technical team is working diligently to resolve the issue.

We will update our status page with further details as our investigation progresses.

Our technical teams have implemented the necessary measures to restore service, and the issue affecting call queues has been resolved.

We recommend that affected users log out of their Webphones and Salesforce, then log back in. Inbound calls should now route as expected.

We will continue to monitor the platform closely and provide further updates.