Outage in Natterbox

Call Connectivity

Resolved Major
June 19, 2025 - Started 5 months ago - Lasted 38 minutes

Incident Report

We are currently aware of a service disruption impacting call functionality for a small subset of customers. Our technical team has successfully implemented a solution that has resolved this.

If users are still affected, please ask the users to follow the below steps:

Close Natterbox Webphone window
Log out of Salesforce
Refresh the page
Log back into Salesforce with a new session
Re-launch the Natterbox Webphone

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Latest Updates ( sorted recent to last )
5 months ago - at 06/19/2025 01:05PM

We are currently aware of a service disruption impacting call functionality for a small subset of customers. Our technical team has successfully implemented a solution that has resolved this.

If users are still affected, please ask the users to follow the below steps:

Close Natterbox Webphone window
Log out of Salesforce
Refresh the page
Log back into Salesforce with a new session
Re-launch the Natterbox Webphone

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