Outage in Natterbox
Essential Service Maintenance
Resolved Major
May 07, 2026 - Started 27 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
Natterbox conducted scheduled maintenance on May 10, 2026 from 03:00-04:00 UTC to update the connection to Salesforce environments. During the maintenance window, users experienced temporary inability to make or receive calls, save wrap-ups, or log call activity to Salesforce. The maintenance began as scheduled and was expected to complete within 60 minutes with service restoration following.
Essential Service Maintenance — Sunday 10 May 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST.
Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes.
During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption.
We will provide updates via Natterbox Status page when the maintenance begins as well as when it is complete and services are restored.
Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes.
During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption.
We will provide updates via Natterbox Status page when the maintenance begins as well as when it is complete and services are restored.
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Latest Updates ( sorted recent to last )
27 days ago - at 05/07/2026 01:21PM
Essential Service Maintenance — Sunday 10 May 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST.
Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes.
During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption.
We will provide updates via Natterbox Status page when the maintenance begins as well as when it is complete and services are restored.
25 days ago - at 05/10/2026 03:01AM
Our scheduled maintenance to update the Natterbox connection to your Salesforce environment has now begun. This maintenance is expected to last for 60 minutes.
During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption.
We will provide another update on this page as soon as the maintenance is complete and services are restored.
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