Outage in Natterbox
CTI Connectivity
Resolved Major
May 26, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Natterbox experienced a major CTI connectivity issue that prevented multiple customers from launching their CTI applications for 2.4 hours. The technical teams implemented necessary measures to restore service and advised users to refresh their CTI and clear cache to resolve any remaining issues. The incident was fully resolved with continued platform monitoring in place.
We are currently investigating an issue preventing a number of customers from launching their CTI.
Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue.
If you continue to experience any issues, please contact the Natterbox Support Team.
We will update our status page with further details as our investigation progresses.
Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue.
If you continue to experience any issues, please contact the Natterbox Support Team.
We will update our status page with further details as our investigation progresses.
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Latest Updates ( sorted recent to last )
1 day ago - at 05/26/2026 10:54AM
We are currently investigating an issue preventing a number of customers from launching their CTI.
Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue.
If you continue to experience any issues, please contact the Natterbox Support Team.
We will update our status page with further details as our investigation progresses.
1 day ago - at 05/26/2026 12:55PM
Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved.
We will continue to monitor the platform closely and provide further updates.
Please contact our Customer Support Team if you experience any further issues.
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