Outage in Natterbox
AI Advisor Transcript Analysis
Resolved Minor
March 18, 2026 - Started 5 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
The Natterbox AI Advisor experienced an issue where it failed to generate complete analysis for some call transcripts, incorrectly displaying a message that transcripts didn't contain enough meaningful conversation even when they were complete and valid. The engineering team identified the root cause and deployed a fix to resolve the issue. The incident lasted 5.2 hours and was classified as minor severity.
We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts.
You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid.
Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place.
We sincerely apologise for any inconvenience this has caused and appreciate your patience.
You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid.
Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place.
We sincerely apologise for any inconvenience this has caused and appreciate your patience.
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Latest Updates ( sorted recent to last )
5 days ago - at 03/18/2026 12:28PM
We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts.
You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid.
Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place.
We sincerely apologise for any inconvenience this has caused and appreciate your patience.
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