Outage in Natterbox
CTI & Call Connectivity Issues
Resolved Major
September 26, 2023 - Started over 2 years ago
- Lasted about 7 hours
Incident Report
We're aware of problems using the Natterbox CTI and with issues regarding call connectivity, primarily affecting users in Australia. We are investigating the cause of these issues.
Components affected
Natterbox for Salesforce Natterbox Freedom for Salesforce (CTI) Natterbox Cloud PBXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
over 2 years ago - at 09/26/2023 01:10AM
We're aware of problems using the Natterbox CTI and with issues regarding call connectivity, primarily affecting users in Australia. We are investigating the cause of these issues.
over 2 years ago - at 09/26/2023 01:31AM
We've identified a networking issue with one our Australian data centres that was causing intermittent failures of services and have migrated traffic to an alternate data centre. We'll continue to monitor the situation, however, the issue should be resolved for those affected customers. We apologise for any inconvenience caused.
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