Outage in Natterbox
Call Connectivity Issues
Resolved Minor
October 01, 2023 - Started about 2 years ago
- Lasted about 13 hours
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Outage Details
We received reports from a small subset of customers experiencing call connectivity and intermittent call quality issues in the APAC region due to a networking issue at one of our Australian data centres. We have since migrated traffic to an alternate data centre. Whilst the issues with call connectivity seem to have been resolved, we are currently investigating a number of stuck calls as a result of the issue.
We are monitoring the situation and will provide further updates.
We are monitoring the situation and will provide further updates.
Components affected
Natterbox Freedom for Salesforce (CTI)Latest Updates ( sorted recent to last )
about 2 years ago - at 10/01/2023 07:30AM
We received reports from a small subset of customers experiencing call connectivity and intermittent call quality issues in the APAC region due to a networking issue at one of our Australian data centres. We have since migrated traffic to an alternate data centre. Whilst the issues with call connectivity seem to have been resolved, we are currently investigating a number of stuck calls as a result of the issue.
We are monitoring the situation and will provide further updates.
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