Outage in Natterbox
Call queue routing issues
Resolved Major
July 02, 2024 - Started over 1 year ago
- Lasted about 13 hours
Incident Report
We are aware of issues affecting a subset of customers relating to the inability for call queue calls to be routed to agents.
Components affected
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Latest Updates ( sorted recent to last )
over 1 year ago - at 07/02/2024 07:46PM
We are aware of issues affecting a subset of customers relating to the inability for call queue calls to be routed to agents.
over 1 year ago - at 07/02/2024 08:47PM
We've identified the cause of the issue and have resolved the issue with call queues. We're currently monitoring all systems.
Latest Natterbox outages
Wallboards - about 1 month ago
Service Cloud Voice - Record Updates and Transcripts - 3 months ago
Call Connectivity - 5 months ago
Webphone Connectivity - 7 months ago
Call Queue Routing - 8 months ago
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