Outage in Natterbox

Call queue routing issues

Resolved Major
July 02, 2024 - Started 7 months ago - Lasted about 13 hours

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Outage Details

We are aware of issues affecting a subset of customers relating to the inability for call queue calls to be routed to agents.
Components affected
Natterbox Cloud PBX
Latest Updates ( sorted recent to last )
7 months ago - at 07/02/2024 07:46PM

We are aware of issues affecting a subset of customers relating to the inability for call queue calls to be routed to agents.

7 months ago - at 07/02/2024 08:47PM

We've identified the cause of the issue and have resolved the issue with call queues. We're currently monitoring all systems.

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