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Outage in NCR Aloha

CFC and NBO Classic Login Degraded

Resolved Minor
August 23, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/25/2025 03:40PM

Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

IDENTIFIED 8 months ago - at 08/25/2025 09:05AM

Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Quick Action: We are taking action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We are currently working with 3rd party ISP to resolve the issue from their side.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING 8 months ago - at 08/23/2025 12:00PM

Dear Valued Clients,

We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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