Outage in Nebula

Incident

Resolved Minor
December 03, 2024 - Started 5 months ago
Official incident page

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Outage Details

We are currently receiving a small number of calls concerning phones in a hunt group continuing to ring after the call is answered. We are currently investigating the issue and will issue an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/06/2024 10:04AM

This incident has been resolved.

MONITORING 5 months ago - at 12/05/2024 12:49PM

A fix was implemented out of hours yesterday and initial testing seems to indicate this issue has been resolved. We will continue monitoring and update further in due course.

IDENTIFIED 5 months ago - at 12/04/2024 12:27PM

Our engineers have found the root cause of the issue and are currently testing a patch to fix it. This will be rolled out in off-peak hours.

INVESTIGATING 5 months ago - at 12/03/2024 05:59PM

We are currently receiving a small number of calls concerning phones in a hunt group continuing to ring after the call is answered. We are currently investigating the issue and will issue an update as soon as possible.

Latest Nebula outages

Issues with inbound calling on isolated accounts. - about 1 month ago
Post Dial Delay on calling - about 2 months ago
Service Disruption - 3 months ago
CallSwitchOne and PulseHD iOS Apps - Issues Receiving Calls - 5 months ago
Website and dashboard - 6 months ago

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