Issues with inbound calling on isolated accounts.

After successful monitoring we have marked this incident as resolved. A RFO will be posted within the next 48 hours.

We are seeing previously affected devices connecting successfully after re-registering (reboot handset or refresh apps to manually re-register), and will close this incident after 24 hours of monitoring.

After a temporary period of degraded performance, all affected traffic has now been rerouted. Any devices that are still not receiving calls should reconnect again after re-registration (reboot handset, or refresh/ close and reopen soft phone application). We will continue monitoring and provide an update within the next hour if any further issues reported.

We have identified the issue and are working to implement a fix ASAP. With provide a further update in 20 mins.

Our engineers are currently investigating reports of issues answering inbound calls with some handset and softphone app users on isolated accounts. We'll provide another update within 20 minutes.